You can purchase a subscription when activating your device in the app, where you’ll be prompted to select and pay for a plan. If you buy from our website, you can choose your subscription at checkout and will receive an activation code by email to enter in the app. If you purchased the device from a reseller like Amazon, simply download the Petloc8 app and follow the setup prompts to select and purchase your plan. Devices bought with pre-paid time will not require payment during activation, which is ideal for gifting.

Yes, your subscription renews automatically to prevent any interruption in tracking. It is billed at the end of each period using your saved payment method. You can cancel or turn off auto-renewal anytime through the app or by contacting support, and for long-term plans, you will receive email reminders before renewal.

Yes, you can change your subscription payment method. You can update it directly through the Petloc8 app or contact our support team for assistance.

Yes, you can change your subscription plan based on your needs. You can upgrade to a longer-term plan at any time to take advantage of better value and savings, while other changes can be made before the next billing cycle begins. For any changes or assistance, please contact our support team.