QR Code Didn't Work? No Problem!
Let’s get your device connected manually. Please enter your Petloc8 Device ID and the last 4 digits of the IMEI.
Where to find this information:
On the physical device:
Find your Petloc8 Device ID and the last four digits of the IMEI number on the sticker located on the back of your device.
On the packaging:
You can also find these numbers on the original Petloc8 device box label.
Where to enter it:
In the Petloc8 app on your mobile phone:
Enter your Petloc8 Device ID and the last 4 digits of the IMEI number into the designated fields in the app, as shown below.
Frequently Asked Questions
Do I need to buy a subscription?
Yes, a subscription is required to activate and use the Petloc8 device. It covers the cellular data costs needed for GPS tracking features such as real-time location updates, geofencing, and location history, ensuring you stay connected to your pet at all times.
How do I charge my Petloc8 ?
To charge your Petloc8 device, use the 2-pin magnetic charging cable included in the box. Attach the magnetic end to the gold pins on the back of the tracker—if it doesn’t snap on easily, try flipping the cable. Then plug it into a USB port or power adapter. For optimal battery performance, charge the device for about 4–5 hours; the light will stop blinking and turn solid once it is fully charged.
Why do I need the Petloc8 App?
You need the Petloc8 app as the control center for your device. It allows you to activate the tracker, purchase a subscription, and manage settings. Through the app (or by logging in on a PC via https://app.petloc8.com/), you can view your pet’s location, receive notifications, customize tracking modes, and monitor activity.
Do I need to buy a SIM card for my Petloc8?
No, you do not need to buy a SIM card. Petloc8 comes with a built-in international SIM card that works with GSM cellular data. It is ready to use once activated—simply choose a subscription plan in the app to get started.
What are the battery life expectations?
Petloc8's battery lasts up to 7 days depending on your settings: Performance Mode (3 days), Everyday Mode (5 days), or Power Save Mode (7 days). You can check your current battery level anytime in the Petloc8 app. Please note that weather conditions can also affect battery life, extreme hot or cold temperatures may cause the battery to drain faster than usual.
How many Petloc8 devices can I add to my Petloc8 App account?
You can add as many Petloc8 devices as you want to your account. However, each device requires its own separate active subscription to function properly.