GPS & Network Connectivity
My tracker shows “Offline” in the Tractive app
Most Petloc8 features—location tracking, PetRings, geofencing, and more—are only functional with a subscription plan. Apart from the Treats, you will not be able to access any features without purchasing and renewing your subscription plan... read more
What to do if your tracker has no GPS
My Tractive tracker is not accurate
Do I need to buy a SIM card for my Petloc8?
Tracker not updating location or says "No GPS" in the Petloc8 app
LIVE Tracking is grayed out or disabled for my Tractive tracker
How to fix false Virtual Fence notifications
The app is not displaying the correct address
Battery & Charging
How to replace your DOG 6 protective charging port cover
Enable Low Power Mode on my Tractive tracker to save battery
I’m having issues with the Power Saving Zone feature
What to do if your Tractive DOG 6 won’t charge
I can't set up a Power Saving Zone with my Tractive tracker
My Tractive tracker isn’t charging
Other Troubleshooting
How to replace your DOG 6 protective charging port cover
Enable Low Power Mode on my Tractive tracker to save battery
I’m having issues with the Power Saving Zone feature
What to do if your Tractive DOG 6 won’t charge
I can't set up a Power Saving Zone with my Tractive tracker
My Tractive tracker isn’t charging